Hire an Adobe
Customer Journey Analytics Specialist
Cross-Channel Journey Intelligence
Adobe Customer Journey Analytics (CJA) enables brands to stitch data across every touchpoint and understand the full customer journey — but only when the specialist implementing it truly knows the platform. We place CJA professionals who have built production-grade workspaces, configured cross-channel connections, and translated raw event data into strategic insights.
- Cross-channel data stitching and identity resolution across web, mobile, and CRM sources
- Workspace reporting, calculated metrics, and audience publishing to Real-Time CDP
- We screen for practical depth, not just certifications
- Contract, contract-to-hire, or full-time — your choice
- US and Canada talent. Shortlist in 5–10 business days.
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About CRM Force
Boutique means something different when the person who built the company has done the work.
Saad Ahmed spent 20 years as a CRM consultant, solution architect, and implementation lead — building marketing automation and CRM systems for clients from start-ups to publicly traded enterprises. He founded CRM Force to bring practitioner-led vetting to a space dominated by generalist agencies.
Every candidate goes through a two-step internal qualification process — reviewed by two separate evaluators before they reach you. We confirm experience, certifications, technical depth, and fit. You receive a shortlist, not a resume dump.
CRM consultants, architects, developers, and admins. Marketing automation specialists. RevOps leaders, business analysts, and project managers. If it touches the CRM or marketing technology stack, we place it. Contract, contract-to-hire, and direct hire — across all seniority levels.
We Recruit for You
Three reasons companies choose us over a traditional recruiter — and what makes the difference in practice.
Vetted by Someone Who Has Done the Work
Saad Ahmed, founder of CRM Force, spent 20 years as a CRM Consultant and Solution Architect — building HubSpot implementations, designing data models, and running client engagements himself. When he reviews a candidate for your role, he is not reading a job description. He is evaluating whether someone can do work he has done himself. That distinction matters.
No Resume Dumps. A Shortlist You Can Act On.
You receive 3 to 5 pre-vetted candidates, each with our written assessment — why we believe they fit your role, where they are strong, and what to probe in the interview. Our internal process puts every candidate through two separate evaluation stages before they reach you. You only meet people who have cleared the bar.
Three Engagement Models. One Standard.
Contract for short and long-term engagements. Contract-to-hire when you want to try before you commit. Direct placement for permanent roles. Every model includes the same sourcing, multi-stage screening, skills assessment, and reference validation. The delivery vehicle changes — the standard does not.
Our Recruitment Process
Four steps from brief to shortlist — no surprises, no padding, no wasted interviews.
We Learn Your Requirements
A focused role briefing call — not a generic intake form. We ask about portal size, Hub configuration, seniority level, technical depth required, team structure, and what a genuinely great candidate looks like for your specific situation. The brief matters more than most clients expect.
We Search Our Network
We work our pre-built database of CRM and HubSpot professionals alongside targeted outreach to passive candidates who are not actively applying. The majority of the people we present are not on job boards — they are available to the right opportunity, if the right person asks.
You Receive a Shortlist
Typically 3 to 5 pre-vetted candidates, each with our written assessment — not just a resume. We tell you why we believe each person is right for your specific role, where they are strong, and what you should probe in the interview. You decide who moves forward.
We Support You to Offer
We coordinate interviews, facilitate debriefs, provide market-rate compensation benchmarks, and support you through the offer stage. The search does not end when we send the shortlist — it ends when you have the right person in the role.
Find an Adobe CJA Specialist
We place CRM and Marketing Automation professionals across the US and Canada.
Industries We Serve
Adobe Customer Journey Analytics specialists are placed across retail, financial services, media, healthcare, and B2B SaaS — anywhere multi-channel data complexity demands enterprise-grade analytics. We work with organizations of all sizes — from growth-stage startups to publicly traded enterprises — across all major industries.
Not sure what you need? We can help you define the role.
One conversation is usually enough. No commitment required.
When You Need an Adobe CJA Specialist
A few things we hear from clients before they reach out.
- Stitching web, app, CRM, and offline data into unified customer profiles
- Building cross-channel attribution models beyond last-touch reporting
- Migrating from Adobe Analytics to CJA or running both in parallel
- Publishing high-value audiences from CJA to Real-Time CDP for activation
- Enabling product and marketing teams with self-serve workspace reporting
How We Vet Adobe CJA Specialists
CJA expertise spans data engineering, analytics, and strategic interpretation. We assess each layer.
Red Flags to Watch For
- Confuses Adobe Analytics with CJA — treats them as the same product
- Cannot explain how identity stitching resolves anonymous sessions
- Has only used pre-built dashboards without authoring workspace panels from scratch
- No experience with XDM schema design or Experience Platform data connections
Whatever your sector, we know CRM talent.
Tell us about the role and we will get back to you within one business day.
CJA Specialisations We Place
Adobe CJA practitioners span a range of specialisations from data engineering through to strategic analysis.
Journey Analysis
Cross-channel flow and fallout analysis across web, app, and CRM touchpoints.
Data Connection & Stitching
Experience Platform dataset configuration and identity resolution for unified profiles.
Workspace Reporting
Custom workspace panels, calculated metrics, and scheduled report delivery for stakeholders.
Audience Activation
Segment publishing from CJA to Real-Time CDP and downstream channel activation.
Adobe CJA Roles We Place
From implementation engineers to insights strategists, we place the full CJA talent spectrum.
CJA Implementation Engineer
Configures dataset connections, XDM schemas, and identity stitching for production CJA deployments.
- Experience Platform dataset setup
- Identity stitching configuration
- Data validation and QA
CJA Analyst
Builds workspace reporting, calculated metrics, and cross-channel attribution models for marketing and product teams.
- Flow and fallout visualisations
- Multi-touch attribution models
- Scheduled report automation
CJA Strategist
Translates CJA capabilities into measurement frameworks and audience strategies aligned to business objectives.
- Measurement framework design
- Executive reporting narratives
- Audience activation strategy
Frequently Asked Questions
- What is the difference between Adobe Analytics and CJA?
- Adobe Analytics is a session-based reporting tool built on report suites. CJA is built on Experience Platform, enables true cross-channel stitching, and uses person-based analysis across unlimited data sources without report suite limits.
- Do CJA specialists need data engineering experience?
- At the implementation level, yes — configuring dataset connections and XDM schemas requires Experience Platform knowledge. Analyst roles are lighter on engineering but still require understanding of how data flows into CJA.
- How long does a CJA implementation typically take?
- A greenfield CJA implementation with 2-3 data sources typically takes 8-16 weeks depending on data complexity, identity resolution requirements, and the number of workspace deliverables scoped.
- Can you place CJA specialists for contract engagements?
- Yes. We place CJA talent on contract, contract-to-hire, and permanent bases. Contract placements are common for implementation projects and migration work.
Tell Us What You’re Looking For
Share the role, your timeline, and any must-haves. No commitment required.