Hire a Dynamics 365
Commerce Consultant
Find a Dynamics 365 Commerce Consultant who delivers unified retail operations across POS, e-commerce, and back-office in a single platform.
Dynamics 365 Commerce Consultants implement and optimize the D365 Commerce platform — point of sale (POS), e-commerce storefront, call centre, inventory and order management, loyalty, and headquarters back-office integration. They work at the intersection of retail operations and Microsoft ERP/CRM technology, configuring the platform to match the organization's omnichannel sales model.
- D365 Commerce Consultants with live POS, e-commerce, and HQ back-office delivery experience
- Candidates with both retail operations domain knowledge and D365 Commerce technical depth
- We screen for practical depth, not just certifications
- Contract, contract-to-hire, or full-time — your choice
- US and Canada talent. Shortlist in 5–10 business days.
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About CRM Force
Boutique means something different when the person who built the company has done the work.
Saad Ahmed spent 20 years as a CRM consultant, solution architect, and implementation lead — building marketing automation and CRM systems for clients from start-ups to publicly traded enterprises. He founded CRM Force to bring practitioner-led vetting to a space dominated by generalist agencies.
Every candidate goes through a two-step internal qualification process — reviewed by two separate evaluators before they reach you. We confirm experience, certifications, technical depth, and fit. You receive a shortlist, not a resume dump.
CRM consultants, architects, developers, and admins. Marketing automation specialists. RevOps leaders, business analysts, and project managers. If it touches the CRM or marketing technology stack, we place it. Contract, contract-to-hire, and direct hire — across all seniority levels.
We Recruit for You
Three reasons companies choose us over a traditional recruiter — and what makes the difference in practice.
Vetted by Someone Who Has Done the Work
Saad Ahmed, founder of CRM Force, spent 20 years as a CRM Consultant and Solution Architect — building HubSpot implementations, designing data models, and running client engagements himself. When he reviews a candidate for your role, he is not reading a job description. He is evaluating whether someone can do work he has done himself. That distinction matters.
No Resume Dumps. A Shortlist You Can Act On.
You receive 3 to 5 pre-vetted candidates, each with our written assessment — why we believe they fit your role, where they are strong, and what to probe in the interview. Our internal process puts every candidate through two separate evaluation stages before they reach you. You only meet people who have cleared the bar.
Three Engagement Models. One Standard.
Contract for short and long-term engagements. Contract-to-hire when you want to try before you commit. Direct placement for permanent roles. Every model includes the same sourcing, multi-stage screening, skills assessment, and reference validation. The delivery vehicle changes — the standard does not.
Our Recruitment Process
Four steps from brief to shortlist — no surprises, no padding, no wasted interviews.
We Learn Your Requirements
A focused role briefing call — not a generic intake form. We ask about portal size, Hub configuration, seniority level, technical depth required, team structure, and what a genuinely great candidate looks like for your specific situation. The brief matters more than most clients expect.
We Search Our Network
We work our pre-built database of CRM and HubSpot professionals alongside targeted outreach to passive candidates who are not actively applying. The majority of the people we present are not on job boards — they are available to the right opportunity, if the right person asks.
You Receive a Shortlist
Typically 3 to 5 pre-vetted candidates, each with our written assessment — not just a resume. We tell you why we believe each person is right for your specific role, where they are strong, and what you should probe in the interview. You decide who moves forward.
We Support You to Offer
We coordinate interviews, facilitate debriefs, provide market-rate compensation benchmarks, and support you through the offer stage. The search does not end when we send the shortlist — it ends when you have the right person in the role.
Looking for a D365 Commerce Consultant?
We place CRM and Marketing Automation professionals across the US and Canada.
Industries We Serve
D365 Commerce Consultants serve retail, wholesale, and hospitality organizations running Microsoft's omnichannel commerce platform. We work with organizations of all sizes — from growth-stage startups to publicly traded enterprises — across all major industries.
Not sure what you need? We can help you define the role.
One conversation is usually enough. No commitment required.
Signs You Need a D365 Commerce Consultant
A few things we hear from clients before they reach out.
- You are implementing Dynamics 365 Commerce for the first time and need an expert to lead the retail workstream
- Your POS configuration is not aligned with store operations — transactions are failing or pricing is incorrect
- Your e-commerce storefront is not syncing correctly with inventory and headquarters
- Loyalty program configuration is incorrect — points accrual and redemption rules are not matching the program design
- You are adding an omnichannel order management layer and need a D365 Commerce specialist to design the fulfillment logic
What to Look For in a D365 Commerce Consultant
The strongest D365 Commerce Consultants understand retail operations — not just the technical platform configuration.
Red Flags to Watch For
- Has only worked on legacy Dynamics Retail — the platform changed significantly in Commerce
- Cannot explain how Commerce HQ connects to D365 Finance for inventory and financial consolidation
- No e-commerce storefront experience — only POS configuration
- Has not configured omnichannel order management — only single-channel retail
Whatever your sector, we know CRM talent.
Tell us about the role and we will get back to you within one business day.
What a D365 Commerce Consultant Does
D365 Commerce Consultants configure the full omnichannel retail stack — from POS to storefront to headquarters.
POS Configuration
Configures MPOS and Cloud POS — hardware profiles, screen layouts, payment integration, and store-specific setup for all retail locations.
E-Commerce Storefront
Sets up the D365 Commerce e-commerce module — product publishing, navigation hierarchy, pricing rules, and checkout flow configuration.
HQ Integration
Configures the Commerce HQ connection to D365 Finance and Supply Chain for inventory sync, pricing consolidation, and financial reporting.
Order Management
Implements omnichannel order management — click and collect, ship from store, store fulfillment, and cross-channel return processing.
Loyalty & Promotions
Configures loyalty program rules, tier management, points accrual and redemption, and discount and promotion types.
Payment Integration
Integrates POS and e-commerce with payment processors — Adyen, PayPal, or custom payment connectors — with PCI compliance in scope.
D365 Commerce Platform Areas
D365 Commerce Consultants work across the full omnichannel retail platform.
Point of Sale
In-store sales operations.
- MPOS and Cloud POS configuration
- Hardware and payment integration
- Screen layout and button grid design
- Store-specific pricing and assortments
E-Commerce
Online storefront and checkout.
- Product and category publishing
- Navigation hierarchy design
- Pricing and discount rules
- Payment gateway integration
Order Management
Omnichannel fulfillment.
- Click and collect configuration
- Ship from store setup
- Cross-channel return processing
- Fulfillment group management
Commerce HQ
Headquarters and back-office.
- D365 Finance integration
- Inventory and pricing sync
- Loyalty and promotions engine
- Financial consolidation and reporting
Frequently Asked Questions
- What is the difference between Dynamics 365 Commerce and Dynamics 365 Retail?
- Dynamics 365 Retail was rebranded as Dynamics 365 Commerce in 2019 and significantly expanded with an e-commerce module, omnichannel order management, and deeper Finance integration. If your organization still runs the legacy Retail module, a migration to Commerce is the recommended path. CRM Force places consultants for both.
- How long does it take to hire a D365 Commerce Consultant?
- CRM Force typically delivers a shortlist within 7 to 14 business days. D365 Commerce Consultants — particularly those with both POS and e-commerce delivery experience — are a specialized and in-demand talent pool.
- Do D365 Commerce Consultants need Microsoft certifications?
- MB-340 (Microsoft Dynamics 365 Commerce Functional Consultant) is the primary certification and a strong hiring signal. Retail operations domain knowledge — POS hardware, payment processing, loyalty programs, and omnichannel fulfillment — often matters as much as the certification for successful implementations.
- Can a D365 Commerce Consultant work alongside our internal IT and store operations teams?
- Yes — this is the standard delivery model. D365 Commerce implementations require close collaboration between the consultant, the IT team, store managers, and the finance team. The consultant bridges the technical platform configuration and the operational reality of how the stores actually run.
Tell Us What You’re Looking For
Share the role, your timeline, and any must-haves. No commitment required.